Terms of service

1. Purpose and acceptance

These terms govern access to and use of the TEERAL platform ("TEERAL", "the Service"), operated by a company based in Dakar, Senegal. By creating an account or using the Service, you ("the Customer") accept these terms without reservation.

2. Description of the Service

TEERAL is a platform enabling businesses to manage their WhatsApp Business communications via the official Meta Cloud API: shared inbox, message templates, campaigns, automations and tracking. TEERAL acts as a technology provider and is not affiliated with Meta.

3. Account and eligibility

The Customer must provide accurate information, have the authority to bind their business, and keep their credentials confidential. The Customer is responsible for all activity carried out from their account.

4. Customer obligations and WhatsApp compliance

The Customer undertakes to comply with Meta's policies (WhatsApp Business Messaging Policy, Business Terms) and, in particular, to:

• send messages only to people who have given traceable prior consent (opt-in);
• honour any unsubscribe request (opt-out / "STOP") immediately and permanently;
• not send unlawful, misleading, fraudulent content or content prohibited by Meta;
• not exceed messaging tiers or expose the number to a degradation of its quality rating.

5. Protective measures

To protect the reputation of numbers and the platform's overall compliance, TEERAL may throttle, suspend or refuse sends that would exceed the authorised tiers or pose a risk to the quality rating or to Meta compliance.

6. Billing

Use of the WhatsApp API is billed by Meta directly to the Customer according to message categories (marketing, utility, authentication, service) and Meta's rates. Subscription fees for the TEERAL Service are billed separately according to the chosen plan and may be paid via the offered methods (notably Wave and Orange Money). Amounts due are expressed in CFA francs (XOF).

7. Intellectual property

The Service, its brand, software and content remain the exclusive property of TEERAL. The Customer retains ownership of their own data and content, and grants TEERAL a limited licence necessary to provide the Service.

8. Availability and maintenance

TEERAL strives to ensure the availability of the Service but does not guarantee uninterrupted operation. Maintenance or incidents beyond our control (notably on Meta's side) may affect the Service.

9. Limitation of liability

To the extent permitted by law, TEERAL cannot be held liable for indirect damages, nor for the consequences of a Meta decision (restriction, suspension, ban) resulting from the Customer's failure to comply with applicable policies.

10. Term, suspension and termination

The Customer may terminate at any time. TEERAL may suspend or terminate access in the event of a breach of these terms or of Meta's policies. At the end of the relationship, the Customer's data is deleted in accordance with the privacy policy.

11. Personal data

The processing of personal data is described in our Privacy Policy, which forms an integral part of these terms.

12. Governing law and jurisdiction

These terms are governed by Senegalese law. Any dispute falls under the jurisdiction of the courts of Dakar, unless a mandatory legal provision states otherwise.

13. Contact

For any question about these terms: [email protected].