Shared WhatsApp inbox, campaigns and follow-ups
A sales team that never sleeps
Inbox, campaigns, follow-ups, AI: what TEERAL does for a shop, an association or a public service, from the first message to the follow-up.
The team inbox
Nobody answers the same person twice
Assignment happens on its own: the moment a team member replies, the conversation is theirs, and it is released when they mark it resolved. No discipline to keep up, no spreadsheet to fill in.
- Every conversation belongs to one person, or to nobody — never to both
- Urgent cases and the longest waits rise on their own
- What one person writes, the others see within the second
Moussa Sarr
UrgentMy order was supposed to arrive yesterday…
Awa Diop
BinetaI'll come pick up the parcel tomorrow
Fatou Ndiaye
KhadyCan I pay in 3 instalments with Wave?
Campaigns
A campaign that stops before it costs you
TEERAL knows the sending tier Meta grants your number that day and spreads the campaign so it is never exceeded. If the number's quality drops mid-send, the campaign slows down, then stops.
- Consent is re-checked recipient by recipient, at the moment of sending
- An estimated cost before launching, an exportable report afterwards
- Too many recipients for today? The send is spread out, it does not fail
New Tabaski collection
RunningLoyal customers · 342 recipients
Automations
Your tools trigger, TEERAL writes
Your shop, your calendar or your software reports a fact — order placed, appointment booked, case handled. TEERAL picks the scenario, checks consent and sends. Nobody types the message.
- Triggered by your tools through a signed API, or at a time you set
- Consent is re-checked at the moment of sending, never before
- A delay or a network error never produces two messages
Order confirmed
Sent 2 min ago to Awa Diop
Abandoned cart
3 follow-ups sent overnight · 1 sale recovered
Review request
Scheduled 2 days after each delivery
AI that assists
It prepares, it never sends
Every incoming message is classified — mood, urgency, subject — and a reply is drafted in your tone. Nothing goes out until a human has clicked: that is a rule of the product, not a box you can untick.
- Mood, urgency and subject identified the moment the message lands
- The suggested reply can be edited before sending, or ignored
- A daily call ceiling: the AI does not inflate your bill
Le colis n'est toujours pas arrivé, c'est abusé !
Suggested reply
I'm really sorry Moussa. I'm checking with the courier right now and I'll get back to you within the hour.
The customer file
Consent is the backbone
Every record carries who agreed to be contacted, and since when. Unsubscribing by keyword is final: it applies to every campaign that follows, with no possible exception, including yours.
- The record fills itself as conversations happen, with no data entry
- Segments recomputed at every send, never frozen
- Import your existing contacts, with their consent to declare
Awa Diop
+221 77 … 45 · Dakar
12 orders · 340,000 XOF · last purchase 6 days ago
The numbers
The number that decides: what Meta will charge you
Your messages are counted by category — marketing, utility, authentication, service — because that is how Meta bills them. The estimated cost shows in CFA francs as the month goes, not at the end.
- Cost per category, running total for the current month
- Volumes received and sent, day by day
- Average reply time, and what is dragging
Sales per campaign
37
Tabaski
21
Arrivage
28
End-of-month promo
44
Korité
And everything else
The small things that change your days.
Quick replies
your canned messages in two taps
Labels
sort conversations by topic
Internal notes
brief the team, invisible to the customer
The right moment, visible
you always know when replying costs nothing
Message templates
written with you, approved, ready to send
Scheduled campaigns
prepare tonight, send tomorrow at 10 am
Contact import
Excel or phone, in one move
Team roles
owner, supervisor, seller: each their own access
Three languages
French, English, Spanish
Alerts
notified as soon as a customer waits too long
Exports
your data is yours, retrievable anytime
Wave and OM payments
subscription without a bank card
And all the while, your number stays in good standing.
Makeshift tools get numbers blocked every day. TEERAL applies WhatsApp's rules for you: your customers choose to follow you, and your sends always stop before the red zone.
Open your business on WhatsApp tonight
Create your account, we handle the rest with you.