Shared WhatsApp inbox, campaigns and follow-ups
A sales team that never sleeps
Inbox, campaigns, follow-ups, AI: what TEERAL does for a shop, an association or a public service, from the first message to the follow-up.
The team inbox
Nobody answers the same person twice
Assignment happens on its own: the moment a team member replies, the conversation is theirs, and it is released when they mark it resolved. No discipline to keep up, no spreadsheet to fill in.
- Every conversation belongs to one person, or to nobody. Never to both
- Urgent cases and the longest waits rise on their own
- What one person writes, the others see within the second
Moussa Sarr
UrgentMy order was supposed to arrive yesterday…
Awa Diop
BinetaI'll come pick up the parcel tomorrow
Fatou Ndiaye
KhadyCan I pay in 3 instalments with Wave?
Campaigns
A campaign that stops before it costs you
TEERAL knows the sending tier Meta grants your number that day and spreads the campaign so it is never exceeded. If the number's quality drops mid-send, the campaign slows down, then stops.
- Consent is re-checked recipient by recipient, at the moment of sending
- An estimated cost before launching, an exportable report afterwards
- Too many recipients for today? The send is spread out, it does not fail
New Tabaski collection
RunningLoyal customers · 342 recipients
Automations
Your tools trigger, TEERAL writes
Your shop, your calendar or your software reports a fact: order placed, appointment booked, case handled. TEERAL picks the scenario, checks consent and sends. Nobody types the message.
- Triggered by your tools through a signed API, or at a time you set
- Consent is re-checked at the moment of sending, never before
- A delay or a network error never produces two messages
Order confirmed
Sent 2 min ago to Awa Diop
Abandoned cart
3 follow-ups sent overnight · 1 sale recovered
Review request
Scheduled 2 days after each delivery
AI that assists
It prepares, it never sends
Every incoming message is classified by mood, urgency and subject, and a reply is drafted in your tone. Nothing goes out until a human has clicked: that is a rule of the product, not a box you can untick.
- Mood, urgency and subject identified the moment the message lands
- The suggested reply can be edited before sending, or ignored
- Describe a template in one sentence: the AI drafts it to Meta's rules, buttons included, ready to submit
- A daily call ceiling: the AI does not inflate your bill
Le colis n'est toujours pas arrivé, c'est abusé !
Suggested reply
I'm really sorry Moussa. I'm checking with the courier right now and I'll get back to you within the hour.
The customer file
Consent is the backbone
Every record carries who agreed to be contacted, and since when. Unsubscribing by keyword is final: it applies to every campaign that follows, with no possible exception, including yours.
- The record fills itself as conversations happen, with no data entry
- Segments recomputed at every send, never frozen
- Import your existing contacts, with their consent to declare
Awa Diop
+221 77 … 45 · Dakar
12 orders · 340,000 XOF · last purchase 6 days ago
The numbers
The number that decides: what Meta will charge you
Your messages are counted by category: marketing, utility, authentication, service. That is how Meta bills them. The estimated cost shows in CFA francs as the month goes, not at the end.
- Cost per category, running total for the current month
- Volumes received and sent, day by day
- Average reply time, and what is dragging
Sales per campaign
37
Tabaski
21
Arrivage
28
End-of-month promo
44
Korité
WhatsApp forms
Customers fill them in without ever leaving the chat
No link to a site that takes ten seconds to load, no form abandoned halfway. The screen opens inside WhatsApp, it fills in with a thumb, and the answer comes back attached to the right contact. Five scenarios ship ready to use. You build nothing.
- A quote request that arrives complete: name, phone, need
- An appointment booked with no back-and-forth: date and slot in one screen
- A customer review in thirty seconds, rating and comment
- A tracked marketing consent, with its STOP exit
- A petition signature, already used by a civic organisation
Retail
JOKKALE, a shop in Dakar: the order lands in the conversation, the customer record fills itself, and a cart left hanging triggers a single follow-up.
Civic action
Kaddu, petitions: the signature and the consent are collected in the same screen. Nothing goes back out to a signatory who did not give it.
Hello Awa! Pick your slot and I'll hold the place for you.
10:24
Book an appointment
Book an appointment
Your name
Preferred date
Time slot
Book
Managed by the business
Filled in without leaving WhatsApp. The answer comes back attached to the customer record.
Connecting your tools
Your software reports the fact, TEERAL writes the message
Your shop, your calendar, your management tool already know when an order ships or a case moves on. They tell TEERAL through a signed API, and the message goes out. The other way round, TEERAL tells your systems what happens on WhatsApp.
- HMAC signature on every event: nobody else can trigger a send
- A delay or a replay never produces two messages to the customer
- Your systems are notified back: the conversation feeds your tool
Your shop reports
{ "type": "order.shipped", "ref": "CMD-4812" }
TEERAL sends
Awa, your order CMD-4812 has shipped. Delivery tomorrow before 1 pm.
consent re-checked · sent once only
And everything else
The small things that change your days.
Quick replies
your canned messages in two taps
Labels
sort conversations by topic
Internal notes
brief the team, invisible to the customer
The right moment, visible
you always know when replying costs nothing
Message templates
described in one sentence, drafted by AI, approved by you
WhatsApp forms
customers fill them in without leaving the chat
Scheduled campaigns
prepare tonight, send tomorrow at 10 am
Contact import
Excel or phone, in one move
Team roles
owner, supervisor, seller: each their own access
Three languages
French, English, Spanish
Alerts
notified as soon as a customer waits too long
Exports
your data is yours, retrievable anytime
Wave and OM payments
subscription without a bank card
Button on your site
a visitor, a conversation, no form
Voice notes
reply with your voice from TEERAL
Reactions and quotes
just like WhatsApp, as a team
Recycle bin
a contact deleted by mistake comes back
PDF invoices
for your accounts, on demand
Two-factor login
your customer file under two keys
Works offline
installs and opens with no network
And all the while, your number stays in good standing.
Makeshift tools get numbers blocked every day. TEERAL applies WhatsApp's rules for you: your customers choose to follow you, and your sends always stop before the red zone.
Open your business on WhatsApp tonight
Create your account, we handle the rest with you.