Straight answers

The free app runs on one phone, one at a time, and sends nothing on its own. TEERAL goes through WhatsApp's official channel: the whole team answers from the same number on a computer, follow-ups go out without anyone typing them, and you can reach hundreds of people at once — which the app does not allow. On the customer's side it is the same WhatsApp: they see no difference.

The number, yes, no discussion. For the phone, you choose: move entirely to TEERAL, or keep the WhatsApp Business app running alongside. That second mode has real trade-offs — no more audio or video calls on that number, broadcast lists become read-only, groups are not synced. We show you all of them before connecting, not after.

Nobody can guarantee otherwise, and we will not pretend to. What TEERAL does: no marketing message leaves without recorded consent, your daily sending tier is never exceeded, and a campaign slows down or stops if your number's quality drops. Most blocks come from mass sends to people who never asked for anything — which is precisely what the product stops you doing.

Meta charges per message, at a rate that depends on its category — marketing, utility, authentication — and on the country. Replying within 24 hours costs nothing. TEERAL counts every message by category, shows the estimated cost in CFA francs as the month goes, and lets you set a monthly Meta budget. You watch the bill being built instead of discovering it.

Meta assigns your number a tier: 250 recipients a day to begin with, then 1,000, 2,000, 10,000, 100,000, and finally no limit. You move up by sending regularly and keeping quality high. TEERAL knows your tier for the day and never exceeds it: a campaign that is too large is spread over several days rather than refused.

Import, yes. Send them marketing, no — not unless they have agreed. That is Meta's rule, and above all it is what protects your number: a purchased or borrowed list is the fastest way to get blocked. TEERAL records consent, re-checks it at the moment of sending, and makes opting out permanent on a single keyword.

Connecting the number takes a few minutes, and you can reply to customers straight away. For campaigns, two things matter: your organisation's verification with Meta, and approval of your first message templates. Allow a few working days, at Meta's pace. We walk you through both — it is not for you to guess.

Meta reviews every template before allowing it. The most common reasons: a promotional tone in a utility category, a variable misplaced or left empty, an unverifiable promise, a link that does not match the organisation. TEERAL shows the status and the rejection reason as soon as Meta answers, and you correct and resubmit without starting over.

No. As soon as a customer writes to you, a 24-hour window opens: you exchange as much as needed, at no Meta cost. After that, getting back in touch requires an approved template, and that one is charged. TEERAL always knows which case you are in, and tells you before you send rather than after.

No. The 14-day trial asks for nothing, and the subscription is paid with Wave or Orange Money, in CFA francs. Meta bills its messages separately and asks for a payment method on its side: that is a line of its own, distinct from your TEERAL subscription, and we help you set it up.

No, and you do not do it alone. Connecting happens from TEERAL in a few minutes: you pick the number, you authorise, it is live. The rest — Meta verification, first templates, importing your contacts — we do with you. Most organisations send their first message the same day.

The number is yours: you disconnect it from TEERAL and it comes back to you, with the history still on the phone if you were running alongside the app. No commitment, no notice period. Your campaign reports export to CSV whenever you want, and for the rest of your data, you ask and we hand it over.