Delete your TEERAL account

1. Which account do you want to delete?

The mobile app does not allow account creation: it is reserved for agents of a company that is already a customer. Uninstalling the app therefore deletes nothing on our servers.

There are two distinct requests, depending on what you want to remove:

• Your personal agent account: your identity and your access, within a company that remains a customer.
• Your company's account: the whole service and its data, including every agent account attached to it.

2. Deleting your agent account

Ask an administrator at your company to remove you: Settings, Team tab, "Remove from team", then "Erase data". The erasure is immediate and irreversible.

If you cannot reach an administrator, write to contact@teeral.app from the e-mail address of the account concerned. We verify your identity, then process the request within thirty days.

The following is erased:

• your name and e-mail address;
• your password and, where applicable, the link to your Google or Apple account;
• your open sessions, your registered devices and their notification tokens;
• your personal preferences and alert settings.

3. What remains after an agent account is deleted

The messages you sent stay in the company's history, signed "Deleted agent". They belong to the relationship between the company and its customers: removing them would erase conversations that are not yours.

To make those conversations themselves disappear, the company account is the one that must be closed.

4. Closing your company's account

This action is reserved for administrators. In Settings, Closure tab, confirm by typing your company's exact name.

Immediate effect: your WhatsApp sending is frozen and access to the service is locked.

You have thirty days to change your mind; reopening restores everything exactly as it was. After that, the data is permanently deleted:

If you no longer have access to your account, write to contact@teeral.app from an administrator's address.

• conversations and messages, shared media and call recordings;
• contacts, segments and consent records;
• campaigns, message templates, automations and forms;
• attached agent accounts, API keys and connected devices;
• the WhatsApp Business account connection and billing history.

5. What we keep, and why

After deletion, we keep only what the law requires or what no longer identifies you:

A copy may remain for a while in our encrypted backups, until they rotate. Those backups serve only to restore the service after an incident, never to revive a deleted account.

• the records required by applicable accounting and tax rules, for the period they prescribe;
• the security event log, reduced to technical identifiers, needed to detect abuse;
• aggregated statistics, which no longer allow us to identify or contact you.

6. Data held on your phone

The app keeps your session credentials on the device (Keychain on iOS, Keystore on Android), a local send queue of at most twenty-four hours, and a cache of recent conversations. Signing out erases the session credentials; uninstalling erases everything.

That data stays on the phone. Erasing it does not delete your account: for that, follow one of the two procedures above.

7. Contact us

For any deletion request or question about your data, write to us at contact@teeral.app. We reply within thirty days.

You may also refer the matter to Senegal's Personal Data Protection Commission (CDP).